· New digital ecosystem forms part of the Ministry’s efforts to support financial governance in alignment with federal policies
· Aligns with government strategies to enhance operational efficiency and accelerate digital transformation
· Improves client experience and facilitates the timely fulfilment of financial obligations with greater ease and convenience
· Reflects the Ministry’s commitment to aligning financial procedures with governance standards and fostering partnerships with private sector establishments
· Streamlines transactions to empower healthcare facilities to prioritize delivering superior health services and enhancing the overall patient experience
UAE, Dubai June 16, 2025: The Ministry of Health and Prevention (MoHAP) has adopted a comprehensive digital system for monitoring and collecting fines, aimed at achieving the highest levels of financial compliance, as part of its broader efforts to enhance the efficiency of the healthcare system and foster a supportive and sustainable environment for the private health sector.
The move aligns with government strategies to improve operational efficiency and accelerate digital transformation by streamlining and digitizing procedures in accordance with the objectives of the Zero Government Bureaucracy Program.
The digital system is distinguished by efficient task allocation, seamless interaction via a unified portal, and advanced technical support, all of which help improve the client experience and enhance their ability to fulfil their financial obligations easily and smoothly. This initiative reflects government-wide integration in supporting the quality of healthcare services and achieving the objectives of “We the UAE 2031” by developing a smart and sustainable healthcare system. It also aims to foster public health and encourage the private sector to continue pursuing innovation and development within in a supportive regulatory environment that places patients and clients at the heart of its priorities.
This innovative initiative is part of a series of technological advancements implemented by the Ministry to enhance its institutional efficiency and improve its services by leveraging cutting-edge and emerging technologies to automate financial operations and procedures. The digital system is designed to contribute to greater accuracy in financial data. It also forms part of the Ministry’s broader efforts to develop its infrastructure in line with a comprehensive and integrated vision that strengthens the competitiveness, flexibility, and effectiveness of its services, ensuring alignment with the country’s strategies and priorities.
This development comes consistent with the Ministry’s commitment to aligning financial procedures with governance standards and reinforcing its role as a partner to private healthcare facilities. The system is designed to fully automate procedures in accordance with government laws on collecting debts of the federal entities, allowing healthcare providers to focus on delivering exceptional services, enhancing the patient experience, and contributing to the overall improvement of quality of life in the country.
Innovative digital solutions
His Excellency Abdullah Ahli, Acting Assistant Undersecretary for the Support Services Sector, underscored that the digital system for fine collection enables healthcare facilities and customers to meet their financial obligations related to violations and fines more efficiently and swiftly. The system leverages advanced technologies to ensure both governance and ease in the fine collection process, delivering an exceptional digital experience that supports the sustainability and stability of the private healthcare sector. It also motivates facilities to enhance the quality of their services by streamlining financial and administrative procedures in alignment with the Ministry’s strategy to strengthen partnerships with the private sector and boost the competitiveness of the healthcare system.
He further explained that the system represents a qualitative leap in the violation management and fine collection through an automated and efficient approach. It comes as part of the Ministry’s broader goal of achieving a comprehensive digital transformation of the healthcare sector, aiming to provide innovative solutions for modernizing digital processes and automate electronic service The system leverages the latest technologies to deliver a forward-looking, innovative service experience aligned with the Ministry’s future vision. This initiative is part of the Ministry’s continued commitment to institutional innovation and its efforts to enhance transparency and efficiency in financial operations, in line with the UAE’s wise leadership’s vision for advancing government services and adopting best international practices.
Improving Operational Efficiency
Amna Al Mandoos, Head of Revenue Section in the Ministry’s Financial Affairs Department, highlighted that the newly introduced system is designed to fully automate all procedures for monitoring and collecting fines, in accordance with government laws on collecting debts of federal entities and decisions regulating instalment payments.
She further noted that the system facilitates the payment of dues by offering an array of online payment options, thereby enhancing customer experience and reducing administrative burdens on healthcare facilities. She reaffirmed the Ministry’s commitment to adopting cutting-edge technological solutions to drive innovation and operational efficiency.
Amna Al Mandoos noted that the new system streamlines the fine payment process by offering a variety of electronic payment options, accelerating procedures, improving the accuracy of financial transactions, and enhancing the overall customer experience. The system represents a strategic step toward boosting operational efficiency, minimising errors, and strengthening compliance with national laws and regulations in alignment with the UAE’s vision for comprehensive digital transformation.
