HealthHub Clinics by Al-Futtaim Health receives the Gold Seal of a prestigious Accreditation Canada (AC)

The first chain of primary care clinics to achieve an international accreditation in the UAE.


Dubai, UAE, 27 January 2022

Al-Futtaim Health, the healthcare division of the Al-Futtaim Group, has received the “GOLD” seal recognition by Accreditation Canada for its patient safety and high-quality healthcare services in the UAE. The prestigious global quality and safety standards recognition reflects the high levels of excellence and efforts achieved by Al-Futtaim Health’s network of HealthHub Clinics. It is a milestone achievement for a new chain of clinics in the UAE to earn, despite the challenges of the pandemic.

The accreditation serves as further encouragement for the UAE government in adopting global standards for the development of specialised medical programs. Receiving the prestigious recognition from Accreditation Canada aligns with the government’s strategic focus to support all hospitals and clinics in gaining international accreditation to enhance Dubai’s reputation as a destination for medical excellence, expand the boundaries of next-generation healthcare and bring a world-class medical facility to the UAE and the region.

This recent milestone also reflects the national initiative to increase the country’s health facilities’ ecosystem by improving results and financial sustainability. It is also indicative of the united efforts to establish friendly competition among healthcare providers in raising the standards of medical services and building a culture of excellence. This focus will help the community achieve sustainability, health, and overall well-being.


How did Al-Futtaim Health achieve this recognition?
Al-Futtaim Health believes that quality is a journey, not a destination, and as such, quality improvement is a continuous process with room for constant enhancement. Accreditation Canada undertook a quality assessment of Al-Futtaim Health by focusing on a select set of offerings:

  • Medication Management
  • Perioperative Services and Invasive Procedures
  • Infection Prevention and Control Standards
  • Leadership
  • Governance
  • Dental Services
  • Diagnostic Imaging
  • Primary Care Service
  • Biomedical Laboratory Services 
  • Service Excellence


Omar Al Futtaim, Vice Chairman & CEO, Al-Futtaim Group, stated: “We are proud of Al-Futtaim Health’s most recent recognition from Accreditation Canada for its chain of HealthHub Clinics. It’s a step forward in our constant endeavour of touching and enriching the lives of the people of the UAE in providing good healthcare for all. This effort is inherent in the DNA of Al-Futtaim Health, the parent healthcare brand of HealthHub Clinics.”


“Our aim is to offer top quality service in holistic medical care across all our network of clinics in the UAE. The accreditation is already a strong testament of the Group’s efforts in providing the highest levels of quality healthcare that is constantly in line with the best that the world has to offer.”


Commenting on the accreditation, Dr. Haidar Al Yousuf, Managing Director of Al-Futtaim Health, said, “It is a source of pride for Al-Futtaim Health to receive the “GOLD” seal status from Accreditation Canada. The milestone achievement stands testament to the holistic, patient-centric approach that our network of clinics upholds. We are glad to continue receiving accreditations from global healthcare evaluation organisations for successfully implementing a world-class healthcare system based on the highest standards of quality, values and ethics throughout HealthHub Clinics.”


Representing Canada, H.E. Jean-Philippe Linteau, Consul General of Canada in Dubai and the Northern Emirates, said “Today’s announcement is the demonstration of Canada’s longstanding relationship with the UAE in the healthcare sector.  From the training of medial professionals, to the industry standardization, and innovation partnership, Canada is committed to collaborate further with the UAE in the life science sector.” 


Dr. Tholfakar Al Baaj, Chief Clinical Officer, Al-Futtaim Health, explained that the accreditation reflected the Group’s adherence to the best international standards and practices in providing comprehensive and innovative healthcare and improving the level and quality of medical services provided to patients. It is also a testament to the precautionary and preventive measures followed by employing the latest technology and smart systems, with innovative services such as Telemedicine.


Dr. Al Baaj reiterated the Group’s commitment to applying the highest internationally approved standards in terms of quality in clinical service, patient safety, and medical and administrative staff efficiency. He noted that obtaining the “GOLD” seal status from Accreditation Canada was a first for a chain of clinics in the UAE, and is a qualitative leap in ensuring distinguished healthcare to patients while conforming to the highest global protocols.


Al-Futtaim Health serves the public today through 24 clinics with over 20 specialties including day surgical center, advanced radiology center, smart virtual clinics which are the first of their kind in the country, and we are expending our services into the region

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